FAQs
FAQs
You can choose from the following secure payment methods: PayPal, ApplePay, GooglePay, ShopPay and Credit card; Maestro, AMEX, Mastercard, VISA, and PayPal accepted cards.
When converting prices to another currency a slight price variation of between 2%-5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. The Pleasure of Leisure take no responsibility for any extra charges incurred at the receiver's end.
See our Size Guide for detailed measurements.
Yes, when subscribing to our newsletter you'll receive 10% off your first order. A welcome email will be sent to you with a code to enter at checkout.
To apply a discount code to your order, enter the code in the ‘discount code’ field at checkout and click apply.
The discount will be applied on eligible items only. See terms and conditions of the discount to see what items are eligible.
Once your order has been confirmed and accepted by The Pleasure of Leisure, our dispatch team aims to process and be ready for dispatch within 1 - 2 business days.
Any orders placed on weekends and public holidays will be processed the following business day.
Please allow an additional 3 - 4 business days for order processing during pre-sale periods, due to higher than normal volumes of orders.
We offer global shipping.
If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact us as soon as possible.
Please note that once your order has been shipped, we are unable to change the shipping address. You may contact the shipping carrier directly to redirect your order.
Yes, The Pleasure of Leisure is stocked at many retailers across the world. Please see our Stockists page to find the nearest location.
Our care team operate during business hours Monday to Friday.
If you have submitted an enquiry or sent an email, please allow up 2-3 business days to receive a response.
Terms
These terms & conditions apply to all The Pleasure of Leisure offers, products, orders, agreements, and deliveries of The Pleasure of Leisure. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at info@thepleasureofleisure.com
Shipping
Depending on your order The Pleasure of Leiusre delivers most orders via courier service DPD or DHL.
International customers including UK customers please be aware that your country may be subject to additional taxes, customs duties, and fees levied by the destination country. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point, it is your responsibility to contact the carrier and pay for the added additional costs. The Pleasure of Leisure is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.
Shipments that are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to The Pleasure of Leisure, the customer forfeits the original shipping cost.
Approximate shipping times:
- Netherlands and Belgium –– 1-2 business day after shipping
- Rest of Europe –– 2-4 business days after shipping
- U.S.A and Canada –– 4-6 business days after shipping
- Asia and Pacific –– 4-6 business days after shipping
- Rest of world –– 4-6 business days after shipping
Shipping is automatically calculated by weight at checkout. Depending on your location or when ordering multiple products, your package may be heavier and bigger, and which impacts final shipping rates.
If you have filled in an incorrect shipping address on your order, please contact us ASAP at info@thepleasureofleisure.com
Please note that once your order is on its way, we are unable to change the shipping address. We advise you to reach out to the shipping courier of your parcel directly as they may be able to redirect your parcel.
Orders returned due to an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for the loss of stolen packages.
Once your order is processed you will receive a confirmation email from The Pleasure of Leisure with tracking information. Please check your emails spam folder when you haven't received the confirmation email.
International customers including UK customers please be aware that your country may be subject to additional taxes, customs duties, and fees levied by the destination country. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point, it is your responsibility to contact the carrier and pay for the added additional costs.
The Pleasure of Leisure is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.
Shipments that are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to The Pleasure of Leisure, the customer forfeits the original shipping cost.
In the event that your order is not delivered, missing, or lost, please reach out to our customer care at info@thepleasureofleisure.com If the tracking information states the order has been delivered, please request proof of delivery with photo evidence. Please then forward us all correspondence you have had with the courier so that we can investigate on our end. Once the package has been concluded as lost by the courier, we can issue you a replacement, store credit, or refund.
Returns
We want you to be completely satisfied with your purchase from The Pleasure of Leisure and will gladly accept returns on full price items of T-shirts, Caps and Tote Bags within 14 days of receipt for a refund.
Please ensure your products are in new, unworn, unwashed condition with tags attached. If goods are used, worn, damaged, or incomplete we have the right to refuse returned items. The product refund will take place after receipt and inspection within 14 working days from the day your returns package arrives in our warehouse.
Books and digital travel guides are final sale and cannot be returned for refund, exchange or credit.
The costs and responsibility of the return shipment are the responsibility of the customer (unless the shipment is a faulty item). Please make sure your order details (order number, name, address) are included in your return parcel and are shipped with a track & trace number since we can not refund lost parcels.
You can send the package to:
The Pleasure of Leisure
Alkemadelaan 4
2371 EX Roelofarendsveen
The Netherlands
Faulty Items
If a faulty item is received, please contact us on info@thepleasureofleisure.com with your order number and photos of fault. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.
Return postage of items with manufacturing faults will be covered by The Pleasure of Leisure.
Gift Cards
Gift cards will be sent to your email address or your lucky lover of leisure, or print out and gift in person. Valid exclusively on thepleasureofleisure.com on all available products, the discount code can be added during checkout. Gift cards can not be used on products from collaborations sold outside of thepleasureofleisure.com
Gift cards have no expiration date and can not be returned or redeemed for cash. Gift card sales are final.
If you purchased any items using a gift certificate but return this item, the refund will be credited back to the gift card of the full value of the item minus shipping.
Product Care
- The Pleasure of Leisure Book: Avoid direct sunlight.
- T-Shirts: Follow the instructions on the garment. Wash similar colours together at 30 degrees, no dry-clean, no bleaching, no tumble-dry, no ironing on print, wash, and iron inside out.
- Tote Bag: Spot clean only.
- Cap: Spot clean only.
Copyright
All photos and images displayed by The Pleasure of Leisure are copyrighted. Without written permission from The Pleasure of Leisure, photos, graphics, artworks, and logos cannot be reproduced and publicly used.